Fruugo
Fruugo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fruugo has a 1.5 star rating from 173 reviews, 8% would recommend; consumers are mostly dissatisfied and cite slow turnaround and high price levels.
Key Takeaways for Future Customers
- Fruugo reviews show frequent customer complaints about delivery, refunds, and contact issues.
- Expect difficult cancellations and limited customer service responsiveness.
Negative Feedback / Risk Areas
- Repeated reports of lost or damaged packages and no reply from support.
- Refunds and billing disputes often delayed or unresolved.
- Problems with wrong or counterfeit items and exchange policy delays.
Positive Feedback
Some mention cheap prices and occasional satisfactory resolutions when refunds are processed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fruugo has a 1.5 star rating from 173 reviews, 8% would recommend; consumers are mostly dissatisfied and cite slow turnaround and high price levels.
Key Takeaways for Future Customers
- Fruugo reviews show frequent customer complaints about delivery, refunds, and contact issues.
- Expect difficult cancellations and limited customer service responsiveness.
Negative Feedback / Risk Areas
- Repeated reports of lost or damaged packages and no reply from support.
- Refunds and billing disputes often delayed or unresolved.
- Problems with wrong or counterfeit items and exchange policy delays.
Positive Feedback
Some mention cheap prices and occasional satisfactory resolutions when refunds are processed.
Media from reviews
Stockholm, Stockholm
Lampa sönder
Jag fick mitt paket idag och när jag öppnar så är lampan sönder. Jag har redan betalat för den ena som någon annan tagit från mitt trapphus.
Beställde en ny och den är sönder.
Ni får skicka en ny gratis och då ska inte lampan ligga i glaskupan för den går sönder. MVH arg tjej
- Finns inga
Preferred solution: En ny lampa
User's recommendation: Nej
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem delivered damaged. Trying to report this but your website isn't allowing it.
No help at all just a recorded message
Can't speak to anyone, can't get anyone to help. Help line in the website isn't working and hasn't been working for weeks. Counterfeit goods that are trash
User's recommendation: Don't buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Madrid
Resolved: Unable to cancel order and no response from support
- - Cancelled order within minutes, but no response from support.
- - Order shipped despite cancellation request; support unresponsive.
I am extremely disappointed with the way the Fruugo website operates.
Immediately after placing my order literally within 3 minutes I sent a request to cancel it. I made a mistake with the purchase and wanted to correct it right away.
This is a completely normal situation, and canceling an order before it has been shipped should not be a problem.
However, I received no response from customer support. My request was simply ignored. In the end, the order was shipped anyway, even though I contacted them almost immediately after placing it.
It gives the impression that the system is designed in such a way that customers cannot cancel an order, even when the request is submitted almost instantly. Either the support team does not read the messages, or they simply ignore them.
A very unpleasant experience.
The customer is left without assistance, without a response, and without any real possibility of resolving the issue quickly. After such treatment, there is no desire to use this website again.
- Wide selection of products
- Unable to cancel order immediately after purchase
- Customer support ignored cancellation request
- Order shipped despite immediate cancellation request
Preferred solution: Full refund
User's recommendation: I recommend avoiding this site. If something goes wrong with your order, getting help or canceling it quickly may be very difficult.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marlow, Buckinghamshire
Resolved: Item not cancelled and a requested telephone call was not recieved.
This is an incorrect address on my ordered item 14.04.2026 Order number 2315**** My delivery address is ## Laburnum Court,Laburnum Street ,TAUNTON TA1 ###
Please contact me before dispatch my contact number is 0797726****
--
Best regards
Mike Slade. Note # replaces text supplies fr security reasons.
Preferred solution: Full refund
User's recommendation: Check that Fruugo gets the correct delivery address details before payment is made
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ludwigshafen Am Rhein, Rheinland-Pfalz
Resolved: Paket
- - I did not receive the package.
- - Two pickup addresses in Ludwigshafen (Wredestraße 14 and 17) for Frau Silke Steingaß.
Company fixed the issue and I have been provided with full refund. Es war nicht ihre Schuld sondern vom Paketzusteller, weil kein Briefkasten mit meinem Namen am Paketshop war.
Als würde man in einem Paketshop wohnen. Paketzusteller hat Adresse nicht gefunden, weil ich am Paketshop kein Briefkasten mit meinem Namen habe.
Leider habe ich das Paket nicht erhalten. Ich gebe ihnen 2Adressen vom Kiosk, da geht man rein, gibt das Paket ab, damit ich es abholen kann.
Bamo Internet Call Shop
Wredestraße 14
67059 Ludwigshafen am Rhein
zu Händen von Frau Silke Steingaß
Hermes
PSHDAR Travel
Wredestraße 17
67059 Ludwigshafen am Rhein
zu Händen von Frau Silke Steingaß
Ich hoffe,das funktioniert, den ich gebe Geld aus und bekomme kein Paket
Wellington, Wellington Region
I was overcharged
I was overcharged and I left a message.i am still waiting for feedback. My item is still not been shipped and it's been a week already.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Copenhagen, Capital Region
Delivery
It was difficult to find out what to do when my package didn´t arrive even though the tracking says that it was delivered. But It was not delivered to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
About my product
- - Peppermint inhalers contain nothing and have no taste.
- - Most inhalers were missing the filter.
- - Requests a full refund and will not buy again.
Hi, I ordered inhalers peppermint and they are rubbish. They don't have anything in them.
I decided to open one to see why no peppermint taste, but most of my inhalers did not even have the little filter in them. I want a full refund immediately and will never buy from you again.
Preferred solution: Full refund
User's recommendation: Do not buy from this company they don’t response
Umea, Vasterbottens
You are very accurate.
Hello, No, I have no complaints. I just wanted to ask if it is possible for my order to arrive by Friday, November 28th, because I want to travel during the weekend.
Stockholm, Stockholm
återköpt problem
hejsan angående återköpet på min varan jag har skickat underlag till er men fortfarande ni hade inte kontaktat med klarna var snäll kontakta mig för ett lösning tack
mvh/saeed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder Never Arrived (OVER A MONTH LATE)
- - No order status or response after purchase.
- - Requests a full refund; emails go unanswered.
- - Site navigation is hard and antivirus blocks access.
I wish I had checked out this site before I made my purchase. No order and no communication.
I would like a full refund, but I have no idea how to make that happen since no one answers emails and the website is designed to be difficult to navigate. My anti-virus software even hates this site and tries to block me from opening it!
Preferred solution: Full refund
User's recommendation: AVOID!
Västerås, Västmanland County
Delayed parcel
I have a delayed parcel from Yunexpress that I bought via Fruugo. I'm not satisfied with the service.
- Variety of goods
- Delayed parcels
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received a tracking number for my merchandise?
- - I have requested the tracking number multiple times with no reply.
- - I need a clear timeline for when the order should arrive.
I have requested a tracking number on several occasions, and I have not received a response from your retailer. If you're going to use a retailer for merchandise I purchased, I need a timeline of when my order should be arriving.
- Need to speak to a customer service representative
Preferred solution: A tracking number for my order and when will my merchandise I purchased when should I get it
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Verified ReviewerReclamation
Jai effectué mes 38 premières tâche donc je devais récupérer mon salaire de 1920$et maintenant on me demande encore 851$ pour encore la même tâche je conteste et demande mon salaire de 1929$
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot get my question answered
I cannot get my question answered.
Why was my order canceled?
This website is difficult to interact with.
Please call me to let me know why this order was canceled. My number is 727-871-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou,are the absolutely worst company I have ever dealt with and that for the,last time
Impossible to contact you, so I will cancel payment for my pending order. I have been trying to get information concerning my order for over a week but get absolutely no information from you.
- No pros
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from Frugo they ate the worst
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